Shipping/returns

Shipping Policy

Thank you for visiting and shopping at Donbrownbusparts.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Some Parts may have significant lead times imposed by the manufacturer. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Certain Orders such as high volume orders you may be contacted with your options if shipping charges are excessive.

Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

 

Shipment to P.O. boxes or APO/FPO addresses

Donbrownbusparts does not ship to addresses with P.O. Boxes or APO/FPO/DPO addresses unless special arrangements are made.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Donbrownbusparts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Please contact Donbrownbussales for any products damaged or lost during shipping.

Please save all packaging materials and damaged goods before filing a claim and be ready with a description of the issue and pictures.

International Shipping Policy

We currently do not ship outside the U.S.

Returns Policy

Return policy is based on the assumption parts were sent correctly and timely and not the fault of donbrownbusparts.com

  • All sales on electronic parts are final
  • 15% charge on all returns
  • No returns after 15 days
  • Parts direct phone number: 866-287-7299
  • Parts Hours Monday-Friday 6:30am-5pm
  • Warranty Parts must be returned within 15 days of receipt for full credit